Terms of Service

1. Acceptance of Terms

By accessing and using ProspectAI Pro software and services ("Services"), you accept and agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Services. These Terms apply to all visitors, users, and others who access or use the Services.

2. Description of Service

ProspectAI Pro is an AI-powered desktop lead generation platform that provides:

• Intelligent prospect discovery and lead generation
• AI-powered lead scoring and qualification
• Website analysis and technology stack identification
• CRM integration capabilities
• Data export and management tools
• Analytics and reporting features

3. User Accounts

Account Creation

To use our Services, you must create an account with accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Account Responsibilities

• Provide accurate and truthful information
• Maintain security of your login credentials
• Notify us immediately of any unauthorized access
• Use the Services only for lawful purposes
• Comply with all applicable laws and regulations

4. Acceptable Use Policy

Permitted Uses

You may use ProspectAI Pro for legitimate business purposes including:

• Lead generation for your business or clients
• Market research and competitive analysis
• Sales prospecting and outreach preparation
• Data verification and enhancement

Prohibited Uses

You agree NOT to use the Services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Collect personal information without consent
• Send spam or unsolicited communications
• Attempt to gain unauthorized access to systems
• Distribute malware or harmful code
• Reverse engineer or copy our software
• Use the service for illegal activities

5. Subscription and Payment Terms

Subscription Plans

ProspectAI Pro offers various subscription plans with different features and limits. All fees are non-refundable except as required by law or as specifically stated in these Terms.

Billing

• Subscription fees are billed monthly or annually in advance
• All fees are exclusive of taxes, which you are responsible for
• Price changes will be communicated 30 days in advance
• Failed payments may result in service suspension
• You may cancel your subscription at any time

Free Trial

We offer a 14-day free trial for new users. No payment information is required to start your trial. Trial limitations may apply to certain features.

6. Data and Privacy

Your Data

You retain ownership of all data you input into the Services. We will process your data in accordance with our Privacy Policy and applicable data protection laws.

Data Security

We implement appropriate security measures to protect your data, including encryption, access controls, and regular security audits. However, no system is completely secure, and you use the Services at your own risk.

Data Compliance

You are responsible for ensuring your use of the Services complies with applicable data protection laws, including GDPR, CCPA, and other relevant regulations.

7. Intellectual Property Rights

Our Rights

The Services and all related technology, software, and content are owned by Visual NEO Web and protected by intellectual property laws. You receive a limited, non-exclusive license to use the Services according to these Terms.

Your Rights

You or your licensors own all rights to the data you provide to the Services. By using the Services, you grant us a limited license to process your data to provide the Services to you.

8. Service Availability and Support

Uptime

We strive to maintain 99.9% uptime for our Services. However, we do not guarantee uninterrupted access and may need to perform maintenance or updates that temporarily affect availability.

Support

Support levels vary by subscription plan. We provide email support for all users, with priority support and phone access available for higher-tier plans.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VISUAL NEO WEB SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICES.

Our total liability to you for all claims arising from these Terms or the Services will not exceed the amount you paid us in the 12 months preceding the claim.

10. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be error-free, secure, or available at all times. You use the Services at your own risk.

11. Termination

By You

You may terminate your account at any time by canceling your subscription through your account dashboard or contacting support.

By Us

We may terminate or suspend your account immediately if you violate these Terms or engage in prohibited activities.

Effect of Termination

Upon termination, your right to use the Services will cease immediately. We will delete your data within 30 days of termination unless legally required to retain it.

12. Governing Law and Disputes

These Terms are governed by the laws of California, United States, without regard to conflict of law principles. Any disputes will be resolved through binding arbitration in San Francisco, California.

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Services. Your continued use of the Services after changes become effective constitutes acceptance of the new Terms.

14. Contact Information

If you have questions about these Terms, please contact us: